Fall 18’ @ THe School for Poetic Computation
CREATIVE CoDE Wordplay
Hardware Boxes FOr helping others
A HELP DESK FOR HELP DESKS
This piece is based on a transcript of a customer service chat that an upset Verizon Wireless customer published in an internet forum. I used Python to scan the transcript for every time a person used the word “sorry” in a line. Then, I replaced each instance with the word “GLAD” and “REQUIRED TO SAY”. At the end of the day, call center workers have no choice but to remain composed and scripted in their responses. Still, they are abused and defamed by customers.